Privacy Policy
Last Updated: September 9, 2026
M&M Moving & Storage (“M&M,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit MMMove.com, request an estimate, submit a contact form, communicate with us, or use our moving, packing, storage, commercial moving, designer logistics, or related services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you request an estimate, schedule a call, contact us, communicate with our team, or request services.
This information may include:
- Name
- Email address
- Telephone or mobile phone number
- Current address
- Destination address
- Moving date
- Move details
- Property or building information
- Services requested
- Information you include in messages, forms, or communications with us
- Other information reasonably necessary to prepare an estimate or provide moving-related services
We may also collect information relating to your interactions with our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visits
- General website usage and interaction information
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries
- Prepare moving estimates and quotes
- Contact you regarding an estimate or service request
- Schedule moving, packing, storage, delivery, or related services
- Communicate with you before, during, and after your move
- Process and manage customer requests
- Provide customer service
- Coordinate building requirements, including Certificates of Insurance when requested
- Provide information about our moving and storage services
- Improve our website, services, and customer experience
- Maintain business and customer records
- Prevent fraud, misuse, or security issues
- Comply with applicable laws and legal obligations
We may also use information for marketing communications where permitted by law and where you have provided appropriate consent.
Phone Calls and SMS/Text Messages
If you provide us with a telephone or mobile phone number, we may contact you regarding your inquiry, estimate, appointment, move, delivery, storage request, or other service-related matters.
Communications may include telephone calls, emails, and SMS/text messages.
Text messages may include information regarding:
- Estimate requests
- Appointment confirmations
- Scheduling Moving dates
- Service updates
- Customer support
- Delivery or pickup information
- Other communications relating to services you requested
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of SMS/text communications at any time by replying STOP to a text message. You may request assistance by replying HELP or contacting us directly.
Consent to receive SMS/text messages is not a condition of purchasing moving or storage services.
M&M Moving & Storage does not sell or rent mobile phone numbers, SMS opt-in information, or SMS consent information to third parties for their own marketing or promotional purposes.
Information may be shared with service providers that assist us in delivering communications or providing requested services, but only as reasonably necessary to perform those functions.
Estimate and Contact Forms
Our website may contain forms that allow you to request moving estimates, request a callback, contact our team, or provide information about your move.
Information submitted through these forms may be processed through third-party systems that help us manage estimates, customers, scheduling, communications, and moving services.
We use this information to respond to your request and provide the services you requested.
SmartMoving and Other Service Providers
M&M Moving & Storage uses third-party service providers to help operate our business.
For example, we may use SmartMoving or similar moving-industry software to manage customer inquiries, estimates, scheduling, communications, and moving-related information.
We may also use providers for:
- Website hosting
- Email
- Customer relationship management
- Scheduling
- Communications
- Payment processing
- Analytics
- Data storage
- Website security
- Business operations
These service providers may receive personal information only as reasonably necessary to perform services on our behalf.
Their handling of information may also be governed by their own privacy policies and terms.
How We Share Information
We do not sell personal information collected through our website as part of our ordinary business operations.
We may disclose information in limited circumstances, including:
- To service providers performing services on our behalf
- To contractors or business partners involved in providing services you requested
- When you direct or authorize us to share information
- When required by law, subpoena, court order, or governmental request
- When reasonably necessary to protect our rights, property, customers, employees, or the public
- In connection with a merger, acquisition, sale, restructuring, or transfer of some or all of our business assets
We may also use aggregated or de-identified information that does not reasonably identify an individual for analytics, operational, or business purposes.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help the website function properly and to understand how visitors interact with the site.
Cookies may be used to:
- Remember website preferences Improve website functionality
- Analyze website traffic
- Understand how visitors use our website
- Measure website performance
- Improve marketing and advertising effectiveness where applicable
Some cookies may be placed by third-party services used on our website.
You may be able to disable or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the website.
Analytics and Advertising Technologies
We may use third-party analytics services to better understand website traffic and visitor behavior.
These services may collect information such as your device type, IP address, browser information, pages viewed, and interactions with our website.
We may also use advertising or conversion-tracking technologies where appropriate to measure the effectiveness of our advertising.
Information collected through these technologies is subject to the privacy practices of the applicable service providers.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.
We therefore cannot guarantee the absolute security of information transmitted through our website or electronic communications.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain customer and business records
- Respond to inquiries
- Resolve disputes
- Enforce agreements
- Meet insurance, accounting, tax, regulatory, or legal requirements
Retention periods may vary depending on the type of information and the reason it was collected.
Your Privacy Choices
You may contact us to request that we update or correct personal information we maintain about you.
You may also ask us to stop sending marketing communications.You can unsubscribe from marketing emails using the unsubscribe instructions included in those communications.
You can opt out of SMS/text communications by replying STOP.
Depending on where you live, applicable law may provide additional rights regarding your personal information. We will respond to qualifying privacy requests as required by applicable law.
Children's Privacy
Our website and services are intended for adults seeking moving, storage, or related services.
We do not knowingly collect personal information online from children under the age of 13.
If we learn that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to websites operated by third parties.
M&M Moving & Storage is not responsible for the content, security, or privacy practices of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
Business Transfers
If M&M Moving & Storage is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, information may be transferred as part of that transaction where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website, services, technology, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page with a revised Last Updated date.
We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
M&M Moving & Storage
Website: MMMove.com
Email: info@mmmove.com
Massachusetts: 617-970-4627
South Florida: 305-609-5562
Privacy Requests
If you would like to ask a question about your personal information, request a correction, or make another privacy-related request, please contact us at:
info@mmmove.com